Privacy Policy 

 Privacy Policy 

Effective Date: 7/23/2025

Introduction
At Mercy Care Services, we are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our services through our website or in-home care programs.

Information We Collect
We may collect the following types of information:
Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, and emergency contacts.
Health-Related Information: Care preferences, health status, and relevant medical history (when applicable).
Payment Information: Billing details, insurance information, and payment history.
Usage Data: Information about your interactions with our website, such as pages viewed and device information.

How We Use Your Information
We use your information to:
Provide and coordinate in-home care services.
Communicate with you regarding appointments, updates, or service changes.
Process payments and billing.
Improve our services and website experience.
Comply with legal obligations and regulations.

How We Protect Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage, encryption, access controls, and staff training.

Sharing Your Information
We do not sell or rent your personal information. We may share your information:
With authorized healthcare providers or service partners involved in your care.
When required by law or legal process.
With service providers acting on our behalf (e.g., billing companies), under strict confidentiality agreements.
In the event of a merger, acquisition, or sale of assets.

Your Rights and Choices
You have rights regarding your personal information, including:
The right to access and receive a copy of your information.
The right to request corrections to inaccurate or incomplete data.
The right to request that we delete your information, subject to legal obligations.
The right to withdraw consent or restrict certain uses of your information.

To exercise any of these rights, please contact us at info@mercycareservice.org

Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the "Effective Date" at the top of this page.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: info@mercycareservice.org